Frequently Asked Questions
Everything you need to know about shopping for fashion on Amazon.
How can I find the right size for clothing and shoes?
Each product page features a 'Size Chart' link located near the size selection dropdown. We also provide 'Fit Predictor' tools and customer reviews that indicate if an item runs true to size, small, or large.
What is the return policy for fashion items?
Most clothing, shoes, and accessories fulfilled by Amazon can be returned for a full refund within 30 days of receipt. Items must be in their original, unworn condition with tags attached.
What is 'Prime Try Before You Buy'?
This is a Prime-exclusive program that allows you to choose up to six items across clothing, shoes, and accessories to try on at home for seven days. You only pay for what you decide to keep.
How do I track my fashion order?
Once your order ships, you can track it by visiting 'Returns & Orders' in your account. You will also receive a shipping confirmation email with a direct tracking link.
Are the designer brands on Amazon authentic?
Yes, Amazon Luxury Stores and authorized brand boutiques sell only 100% authentic merchandise sourced directly from the brands or their authorized distributors.
Can I exchange an item for a different color or size?
Yes, if the item is eligible for an exchange, you can select the 'Replace with the same item' option in the Returns Center and choose your new preferred size or color.